Privacy Policy
Our Commitment to Your Privacy
At pavotelolithyte, we understand that your privacy is fundamental to your trust in our activity-based budgeting platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
We're committed to being transparent about our data practices and giving you meaningful control over your personal information. This policy applies to all users of our platform, whether you're browsing our website, using our budgeting tools, or participating in our educational programs.
Information We Collect
We collect information that you provide directly to us, information we gather automatically when you use our services, and information from third-party sources where legally permitted.
Personal Details
Name, email address, phone number, postal address, and date of birth when you create an account or contact us.
Financial Information
Budget categories, spending patterns, financial goals, and transaction data you input into our budgeting tools.
Technical Data
IP address, browser type, device information, operating system, and website usage patterns through cookies and similar technologies.
Communication Records
Records of your interactions with our customer support team, feedback you provide, and survey responses.
How We Use Your Information
Your information helps us provide, improve, and personalize our activity-based budgeting services. We use your data to create customized budget recommendations, track your financial progress, and deliver educational content that matches your interests and goals.
Service Provision
- Processing your budgeting data to generate insights and recommendations
- Maintaining your account and providing customer support
- Sending you important updates about our services and your account
- Processing payments and managing billing for premium features
Improvement and Development
- Analyzing usage patterns to improve our platform's functionality
- Developing new features based on user behavior and feedback
- Conducting research to better understand financial planning needs
- Testing new tools and educational content effectiveness
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances that are essential for our service operation or legally required under Australian law.
We work with trusted service providers who help us operate our platform, including cloud hosting services, payment processors, and analytics providers. These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us.
In cases where we're legally required to disclose information - such as responding to valid court orders, government investigations, or protecting against fraud - we'll notify you unless prohibited by law.
Your Rights and Control
Under Australian privacy law, you have significant rights regarding your personal information. You can access, correct, or request deletion of your data at any time through your account settings or by contacting our privacy team.
Access and Correction
You can view and update most of your personal information directly through your pavotelolithyte account dashboard. For data that isn't directly accessible, you can request a copy of your information or ask us to correct any inaccuracies.
Data Portability and Deletion
You can export your budgeting data and financial insights in a standard format. If you decide to close your account, you can request deletion of your personal information, though we may retain certain records as required by law or for legitimate business purposes.
Marketing Communications
You control whether you receive marketing emails from us. You can opt out at any time using the unsubscribe link in our emails or by updating your communication preferences in your account settings.
Data Security and Protection
We've implemented comprehensive security measures to protect your personal and financial information. Our systems use industry-standard encryption for data transmission and storage, and we regularly test our security controls to identify and address potential vulnerabilities.
All pavotelolithyte employees who have access to personal information receive privacy training and are bound by confidentiality agreements. We limit access to your data to only those team members who need it to perform their job functions.
While we work hard to protect your information, no system is completely secure. If we become aware of any security incident that affects your data, we'll notify you and relevant authorities as required by law.
Data Retention and Storage
We keep your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Your budgeting data and account information are typically retained while your account remains active and for a reasonable period afterward.
Financial records and transaction data may be retained for longer periods to comply with Australian financial regulations and tax requirements. When we no longer need your information, we securely delete or anonymize it according to our data retention schedule.
Our servers are located in Australia and managed by certified data center providers who meet strict security and privacy standards. We may also use cloud services that store data in Australia or other countries with adequate privacy protections.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform, remember your preferences, and analyze how our website is used. These technologies help us provide personalized budget recommendations and educational content.
Types of Cookies We Use
- Essential cookies that enable basic website functionality and security
- Performance cookies that help us understand how visitors interact with our site
- Functionality cookies that remember your preferences and settings
- Analytics cookies that provide insights into website usage and user behavior
You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our platform. We also respect Do Not Track signals where technically feasible.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.
Privacy Questions and Concerns
If you have questions about this privacy policy or concerns about how we handle your personal information, please don't hesitate to contact our privacy team.
Address: 1/336 Keira St, Wollongong, NSW 2500, Australia
Phone: +61 429 038 417
Email: privacy@pavotelolithyte.sbs
We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns about your personal information.